Health and Safety

 

The One Place with Everything in Place

The health and safety of our residents and staff haven’t recently become a priority, they have always been one. Since Holland Home’s beginnings, we have promised a lifetime of comfort, community and Christ-like care. With this in mind, we have built a solid foundation over the years. From our expert staff to programming to technology, this infrastructure helps us keep health and safety not only objectives but services available even in the face of adversity.

 

 

 

“Our experience and expertise allow us to overcome any challenge.”

—Mina Breuker, RN, MM, NHA, President & CEO

 

 

 

 

HEALTHCARE BACKGROUNDS KEEP US ONE STEP AHEAD

With many of our staff in leadership roles—from CEO Mina Bruker to Executive Directors—coming from nursing and healthcare backgrounds themselves, they are able to lead our providers and caregivers from a place of experience and empathy. Decisions that affect residents and staff are guided by quality of care, not just business responsibility.

Whether it is checking-in with residents, updating visitor policies or adapting programming, our existing infrastructure and expertise allow us to do so seamlessly. Our unwavering commitment to providing the highest possible level of care has put us a step ahead in preparedness and ability when hardships and challenges come our way. When we hear comments like “It really seems like you got ahead of this early,” from the family members of our residents, we know that our expertise and compassion can come together to solve problems.

Being a part of our Holland Home community means always having access to the highest level of senior care. Whether it is rehab, memory care services or skilled nursing, that care is just around the corner. If the need again arises for people to isolate themselves, our residents will always have direct access to on-site healthcare and adapted resources.

The breadth of our organization and extensive involvement in the West Michigan community allows us to provide our staff and residents with countless resources. So much so that other senior living organizations look to us for leadership and collaboration.

 

VIBRANT LIVING & LIFE ENRICHMENT

Vibrant Living is at the heart of everything we do. We strive to ensure our residents are taken care of not just physically, but emotionally, spiritually, intellectually and socially as well. With this programming already in place, it is easy to adapt to new situations like social distancing while also continuing to provide residents the resources they need to stay engaged, healthy and active. This new adapted Vibrant Living Programming also gives residents additional options for participation if they ever feel hesitant to join in a large group moving forward. Examples of our adapted programming include:

• Phone call check-ins

• Virtual options for fitness, bible studies,
   and chapel services

• Books and craft kits delivered to your door

• Verse of the Week

• Recipe ideas

• Other activities, such as puzzles and crosswords

This adapted programming has brought a sense of hope to our residents and their families. “I hear my mom feeling not fearful or frustrated, but protected by those making decisions to change things as needed,” the daughter of a resident remarked.

RESIDENT TECHNOLOGY

Our well-established and secure Resident Portal provides residents with instant and constant access to information and updates along with valuable life enrichment tools and resources. So much of the fear and uneasiness about situations like COVID comes from not knowing, and our Resident Portal has been a tremendous tool in combating that. One resident added, “I am so appreciative of the staff for making us feel safe and informed.”

We’ve integrated the following assets to give residents as many options as possible to stay engaged while being mindful of large gatherings:

• Tech Tips

• Virtual Fitness

• Virtual Learning Experiences

• Campus Chapel Services

• News and Updates

• Resident Connection Board

DINING SERVICES

Even after a slow transition out of a “stay-at-home” scenario, we understand there is still bound to be hesitation around making regular trips to the grocery store. That’s why our Breton Market offers a once per week grocery order with delivery service to give residents the option to get many of their regular grocery needs delivered to their door without needing to leave the comfort and safety of their homes. Deliveries arrive weekly on Wednesdays, and orders can be placed through a simple phone call with orders being charged to residents’ monthly statements. In addition, our Raybrook Cafe offers a variety of ready-to-eat meals that can also be ordered and delivered.

 

PLANS DON’T HAVE TO BE PUT ON HOLD

We know it might be harder to leave home amid fears stemming from COVID-19, however, that doesn’t mean you have to put planning for yours or a loved one’s future on hold. With 3-D virtual tours, video calls with our sales team and online resources, we can help you move through the decision-making process from the comfort of your home. From initial inquiry to making the move, our dedicated and knowledgeable staff are here to answer your questions and provide all the information you need without having to step foot inside our offices.

A LIFETIME OF CARE...LIKE IT SHOULD BE

Each resident of Holland Home who signs the Continuing Care Agreement is guaranteed a place at Holland Home, regardless if their financial or personal situation changes. Access to expert care, in-home health, therapy services, rehab, memory care and hospice services remain available to everyone. Our Lifecare Promise is more than peace of mind; it is a reflection of our unwavering commitment to provide Christ-like care no matter what the future holds.